研究者詳細 - 佐藤　千尋

佐藤　千尋（サトウ　チヒロ）

Sato, Chihiro

写真a

所属（所属キャンパス）: メディアデザイン研究科（日吉）

職名: 准教授

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Service Design for Innovating Hospitality Business in Japan

Sato C., Design Research Foundations, 2025年

　概要を見る

This research elaborates the challenges of Japanese traditional inns known as ryokan to shift from traditional hospitality practices, where the author worked closely for several years with Ibusuki Hakusuikan, a luxurious ryokan located in southern Japan. The research aimed to co-create service together with various stakeholders of the ryokan and the entire service ecosystem of the region located from a macro lense. This article articulates a service design integrating last-mile mobility for both guests and the employees of the ryokan and contributes in a beneficial way to each actor in the landscape, not just towards themselves but also in a larger scope for further business growth in the hospitality sector. Reflecting on qualitative data such as ethnographies, diaries, interviews, and user study analysis, it investigates how the service design journey went, and concludes by giving practical recommendations as design principles for academics and practitioners who plan to co-create value in similar projects dealing with shifts from traditional customs.
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Explore Movement Skills Development in Individuals with Profound Intellectual Disabilities through Collaborative Art Creation

Chen S., Barbareschi G., Xu Y., Kuo C.L., Chen D., Sato C.

Assets 2025 Proceedings of the 27th International ACM Sigaccess Conference on Computers and Accessibility 2025年10月

　概要を見る

Individuals with profound intellectual disabilities (ID) often experience limited physical activity due to a lack of accessible exercise programs and difficulty understanding abstract health concepts. This study presents a preliminary qualitative exploration of Fundamental Movement Skills (FMS) in this population. Six participants engaged in a large-scale, collaborative art workshop designed to encourage physical movement through creative expression. We categorized participants' existing FMS and investigated how art-making could serve as a motivating medium for further FMS development. Through observational data and caregiver feedback, we identified current FMS competency and concluded design recommendations for the HCI community. Our findings highlight the importance of low-cognitive-load, embodied activities and inclusive design strategies that foster both movement engagement and creative participation.
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Crafting the Unspoken: Engaging Japanese Older Adults with Data Physicalization Workshops

Li C., Zhao J., Nohara K., Sato C.

DIS 2025 Proceedings of the 2025 ACM Designing Interactive Systems Conference 2062 - 2074 2025年07月

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Engaging individuals in creating physical representations of personal data facilitates storytelling and collaborative reflection. However, its potential to encourage older adults to share their personal stories remains underexplored. This study introduces a craft-centered data physicalization approach where participants create tangible representations of their emotions and experiences related to community events, involving both event attendees and event organizers, through a series of workshops. This collaborative crafting process encourage group discussions and collective reflections on past experiences, enabling participants to express thoughts and feelings that would otherwise remain unspoken. Our work contributes a practical workshop approach that merges craft practice with data physicalization to support deep social expressions and connections among older adults.
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A Reflective Journey for Individuals with Intellectual Disabilities: Rediscovering Competency Through AI-Enhanced Iron Beads Crafting

Chen S., Peng D., Barbareschi G., Chen D., Sato C.

Conference on Human Factors in Computing Systems Proceedings 2025年04月

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In addition to trained work skills, employed individuals with intellectual disabilities (IDs) possess unique competencies that are often insufficiently supported or overlooked by both themselves and their work environments. This study proposes using reflective practices to help employees with IDs and employers rediscover competencies beyond job-related skills. To facilitate participation, we employed personalized crafting with iron beads, supported by a custom-developed application integrated with text-to-image generative AI. We conducted two workshops involving 5-7 employees with IDs to explore and enhance our approach to competency discovery. In the first workshop, facilitators manually created templates for participants, while in the second, we leveraged an AI-assisted application for self-creation of personalized templates. Findings from group discussions reveal (1) the development of a framework that positions AI-enhanced crafting activities as an effective way for uncovering and fostering competencies, and (2) insights into reflection on self-concept as a foundation for competency development.
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Sticking with Electronics for Crafting Practices: An Inclusive Approach to Promote Making Literacy among Older Adults

Barbareschi G., Sato C., Senyer S., Junpeng M.P., Zhao J., Chen D., Ellis K., Kunze K.

Conference on Human Factors in Computing Systems Proceedings 2025年04月

　概要を見る

Making activities have been shown to offer potential for inclusive access to digital literacy amongst marginalized groups, but research exploring such approaches with older adults is still scarce. Our study introduces an electronic-card-making workshop, co-developed with Japanese older women to foster engagement aligning with their purpose, physical and cognitive skills. The workshop was initially delivered to 14 women. Following initial success, 4 participants decided to deliver a second workshop, with the support of our team, for 15 local children. We present findings from both these workshops unpacking how women's motivation for engaging in eMaking revolved around the idea of sharing, both through displaying created artefacts and the transmission of knowledge, how their learning consolidated around implicit actions and was supported by the creation of escalation strategies when they felt that demands exceeded their level of proficiency. Based on our results, we propose guidelines for inclusive eMaking involving novice older women.
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The Role of ICT Tools through a Community Program Co-creation in a Japanese Aging Community

Zhao J., Chen D., Barbareschi G., Sato C.

Conference on Human Factors in Computing Systems Proceedings 2025年04月

　概要を見る

As the global aging population grows and technology advances rapidly, integrating technology into community-based initiatives for older adults has become an increasingly important topic among HCI researchers. This research explores the role of Information and Communication Technology (ICT) tools in the co-creation and maintenance of a community gardening program involving researchers, older adult residents, and supporting organizations. A follow-up study, conducted eight months after the program's initiation assessed its sustainability, revealing how stakeholders navigated diverse ICT preferences and challenges by employing a hybrid communication system that integrated both digital and face-to-face methods to foster collaboration and sustain the initiative. This research contributes to the understanding of community preferences and needs, and the importance of contextualizing technology use within Japanese local community for collaborative community development.
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